Package.ai Raises $14M in Series A Funding to Transform Last-Mile Logistics and Customer Engagement
Package.ai empowers big-box retailers and service providers to deliver exceptional customer experiences while optimizing last-mile operations.
Company Name: Package.ai
Location: Tel Aviv, Israel
Industry: AI-Driven Customer Engagement and Last-Mile Logistics
Funding Details:
Amount: $14M (Series A)
Investor: Susquehanna Growth Equity (SGE)
Purpose of Investment:
The funds will be used to:
- Scale Package.ai’s platform.
- Expand customer service teams.
- Strengthen partnerships with big-box retailers and service providers.
Leadership:
Co-Founders: Ziv Fass (CEO), Yoav Sadeh (CTO)
Product:
Package.ai combines Gen-AI technology, last-mile logistics intelligence, and customer engagement data to offer a unified platform. Key features include:
- Enhanced Operational Efficiency: Streamlining logistics while maintaining high-quality service.
- Personalized Customer Experience: Providing humanlike interactions from website engagement to final delivery.
- End-to-End Service: Integrates customer touchpoints across the retail and delivery journey.
Clients:
Prominent retailers leveraging Package.ai’s solutions include:
- The Dufresne-Spencer Group (DSG)
- Big Sandy Superstore
- Bob Mills Furniture
- Don’s Appliances
“The tech and retail industry is evolving from point solutions for last-mile management and customer engagement to a unified and specialized AI platform. This paradigm shift enables our customers to break the tradeoff between logistical efficiency and a quality customer experience, generating significant gains in customer satisfaction and loyalty. We are excited to collaborate with SGE, whose operational expertise and belief in our mission will be invaluable as Package.ai continues on its growth trajectory.” - Ziff Fass
About the Company:
Package.ai empowers big-box retailers and service providers to deliver exceptional customer experiences while optimizing last-mile operations. Its AI-powered platform bridges logistical efficiency and personalized service, setting a new standard for customer engagement in the retail sector.
With its Series A funding, Package.ai is positioned to lead innovation in customer engagement and last-mile logistics, driving growth and customer loyalty for its partners.
