Level AI Secures $39.4M in Series C Funding for Customer Experience Innovation
Level AI is at the forefront of transforming customer service through its LLM-native intelligence platform.
Company Name: Level AI
Location: Mountain View, CA
Sector: AI, Customer Experience Intelligence
Funding Details: Raised $39.4 million in Series C funding, bringing the total raised to $73.1 million. The round was led by Adams Street Partners with participation from Cross Creek, Brightloop, and existing investors like Battery Ventures and Eniac Ventures.
Purpose of Investment: The funding will be used to accelerate Level AI's growth, drive innovation, and enhance talent recruitment efforts across product development, engineering, and R&D.
Leadership: Led by CEO Ashish Nagar.
Product and Innovation: Level AI provides advanced AI applications tailored for contact centers, aiming to enhance customer relationships and operational efficiency. The company utilizes AI to automate quality assurance, offer CX Copilot services, and analyze the voice of the customer with deep generative AI insights.
Company Growth: With a strong focus on leveraging unstructured conversational data, Level AI's products are widely adopted by notable brands including Affirm, Penske, Vista, and Carta, among others. The company is committed to transforming the customer experience sector by integrating innovative AI solutions that streamline interactions and improve service outcomes.
About the Company: Level AI is at the forefront of transforming customer service through its LLM-native intelligence platform. By providing tools that automate and enhance customer interactions, Level AI is shaping the future of how businesses engage with their customers, ensuring both efficiency and high-quality service delivery.