Fixify Raises $25M in Series A Funding to Scale AI-Powered IT Help Desk Solution
Fixify is transforming the IT help desk experience by blending AI and human expertise to deliver customized, efficient, and proactive IT support
Company Name: Fixify
Location: Arlington, VA
Sector: AI, IT Help Desk Solutions
Funding Details: Raised $25M in Series A funding. The round was led by Costanoa Ventures, Decibel Partners, and Paladin Capital Group, with participation from Scale Venture Partners. Mourad Yesayan, Managing Director at Paladin Capital Group, has joined Fixify’s board.
Purpose of Investment:
Fixify plans to use the funds to scale its workforce and accelerate product development, focusing on enhancing its AI-powered IT help desk platform.
Product and Innovation:
Co-founded by CEO Matt Peters, COO Mase Issa, and CTO Peter Silberman, Fixify delivers an AI-powered IT help desk solution tailored to each company’s environment, workflows, and people. The platform uses a combination of AI, automation, and human analysts to create a personalized help desk experience.
Key Features:
- An AI-backed analyst ensures end users receive personalized support.
- IT teams control which tickets are handled by Fixify, allowing them to focus on complex priorities.
- Seamless integration with existing IT ticketing systems and apps, eliminating the need for re-training.
- AI and machine learning accelerate root cause analysis and problem resolution.
- Integration with platforms such as JIRA, Freshservice, ServiceNow, Okta, Microsoft, Google, and Slack.
- Provides IT teams with efficiency metrics, user sentiment data, and strategic recommendations to anticipate and proactively address issues.
About the Company:
Fixify is transforming the IT help desk experience by blending AI and human expertise to deliver customized, efficient, and proactive IT support. The company aims to improve ticket resolution times, enhance visibility into organizational issues, and help IT teams operate more strategically.
