Ducky Raises $2.7M in Pre-Seed Funding to Enhance AI-Powered Support Platform
Ducky is committed to revolutionizing customer support by making it more human-like and efficient.
Company Name: Ducky
Location: Nashville, TN
Sector: Technology, Artificial Intelligence
Funding Details: Raised $2.7M in Pre-Seed funding. The round was led by Penny Jar Capital, with contributions from Bread & Butter Ventures, NOMO Ventures, Wilson Sonsini, and various angel investors.
Purpose of Investment: To expand operations and enhance development efforts.
Leadership: Founded by Hongbo Tian and James O’Brien.
Product: Ducky provides an AI-powered support platform that integrates with internal knowledge sources such as Slack, Notion, and JIRA. This technology enables customer support teams to access relevant information quickly and generate responses that align with their brand’s tone.
About Company: Ducky is committed to revolutionizing customer support by making it more human-like and efficient. Its platform learns continuously to improve both speed and accuracy in handling support tickets, while ensuring consistent, personalized communication across all interactions.
