unitQ Secures Investment from Zendesk Ventures to Enhance AI-Powered Customer Feedback Platform
unitQ is focused on transforming how companies harness customer feedback to drive product improvement.
Company Name: unitQ
Location: Burlingame, CA
Sector: Technology, Customer Feedback
Funding Details: Received an investment from Zendesk Ventures. The amount was not disclosed.
Purpose of Investment: To expand operations and enhance development efforts.
Leadership: Led by CEO Christian Wiklund.
Product: unitQ offers an AI-powered platform that enables product builders, engineers, support leaders, and team members to analyze customer feedback in real-time. The platform helps identify quality issues, track the impact of product launches, releases, and features on user satisfaction, and drill down into the root causes of bugs or support issues by source, platform, device, and customer segment.
About Company: unitQ is focused on transforming how companies harness customer feedback to drive product improvement. By leveraging AI to parse and understand feedback across various channels, unitQ empowers teams to swiftly address and resolve issues, ultimately enhancing product quality and user satisfaction. The partnership with Zendesk not only brings funding but also connects unitQ to a broader network and community, providing access to top-tier talent and tailored mentorship to support the company's growth.